Frequently Asked Questions
Everything you need to know about Au Vodka USA ordering, shipping, and our premium spirits.
What makes Au Vodka different from other premium spirits?
Au Vodka combines British heritage with luxury ingredients. We distill our vodka five times and filter it through gold to ensure the highest level of purity and a signature smooth taste that defines our award-winning collection.
Where does Au Vodka USA ship to?
We currently ship to most states within the USA where alcohol delivery is legally permitted. Please note that an adult signature (21+) is required upon delivery for all orders containing alcohol.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery progress.
Can I return or exchange my purchase?
Due to state regulations regarding the sale of alcohol, we cannot accept returns of spirits. However, if your bottle arrives damaged or if there is an error with your order, please contact our support team within 14 days for a replacement or refund.
Are Au Vodka products gluten-free and vegan?
Yes, our original Au Vodka and our flavored range are crafted to be gluten-free and vegan-friendly, allowing everyone to enjoy our premium gold-standard spirit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay for a secure checkout experience.